STANDARD TERMS AND CONDITIONS OF CONTRACT FOR HackMyHoliday (Pty) Ltd

These Terms and Conditions ("Terms") govern the use of services provided by HackMyHoliday (Pty) Ltd ("HackMyHoliday (Pty) Ltd", "we", "us", "our"). By requesting or using our services, you ("the Client") confirm that you have read, understood, and agreed to be bound by these Terms. Please do not proceed with any engagement unless you accept these Terms in full.

1. Nature of Services

HackMyHoliday (Pty) Ltd provides independent travel consulting and advisory services aimed at helping clients reduce travel costs. We are not a registered travel agency and do not sell, resell, or book flights, accommodation, tours, or travel packages. All bookings are made directly by the Client with third-party travel providers.

Our services include:

a) Providing guidance and resources to assist clients in booking their own travel arrangements with the intention at reduced costs.

b) Recommending third-party platforms, tools, or service providers based on our expertise and publicly available information.

c) A service fee is charged for our consulting and advisory services. The applicable fee will be communicated to the client in advance. A 50% deposit is required prior to the issuance of the final quote, with the remaining 50% payable upon acceptance of the final quote and before the commencement of services.

2. No Agency Relationship

HackMyHoliday (Pty) Ltd does not act as an agent, representative, or intermediary for any airline, hotel, tour operator, or other travel service provider ("Principal"). We do not collect or process payments on behalf of any third party. All contractual relationships for travel services are entered into directly between the Client and the relevant Principal.

3. Limitation of Liability

HackMyHoliday (Pty) Ltd shall not be liable for any loss, damage (including indirect, consequential, or special damages), injury, illness, delay, cancellation, system error, or other inconvenience arising from:

a) The actions or omissions of any third-party travel provider;

b) The use of or reliance on any information, advice, or recommendations provided by HackMyHoliday (Pty) Ltd;

c) Changes in pricing, availability, or travel conditions.

We do not guarantee the accuracy or completeness of third-party information and disclaim any liability for errors or omissions, except where such liability arises from our gross negligence or wilful misconduct.

4. No Guarantees

While we endeavour to provide effective cost-saving strategies, HackMyHoliday (Pty) Ltd does not guarantee specific savings, availability of deals, or successful outcomes. Travel costs and availability are subject to market conditions, supplier policies, and timing.

5. Client Responsibilities

The Client is solely responsible for:

a) Making all travel bookings directly with third-party providers;

b) Verifying all travel details, including but not limited to passport validity, visa requirements, health regulations, travel insurance, and entry restrictions;

c) Reviewing and accepting the terms and conditions of all third-party service providers.

6. Indemnity

The Client agrees to indemnify and hold harmless HackMyHoliday (Pty) Ltd, its directors, employees, and affiliates from any claims, damages, losses, or liabilities arising from:

a) The use or misuse of our services or information;

b) Reliance on our advice or recommendations;

c) Any disputes, errors, or issues with third-party service providers.

7. Data Protection and POPIA Compliance

HackMyHoliday (Pty) Ltd is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"). We collect and process personal data solely for the purpose of delivering our services. This includes, but is not limited to, names, contact details, and travel preferences.

Personal data will not be shared with third parties without your explicit consent, unless required by law.

Clients may request access to, correction, or deletion of their personal data at any time by contacting us at info@HackMyHoliday.co.za.

8. Third-Party Service Providers

HackMyHoliday (Pty) Ltd does not warrant or guarantee the performance, availability, or refundability of services offered by third-party providers. The contract between the Client and the Principal (e.g., airline, hotel, or tour operator) governs the terms of service, and any claims or disputes must be directed to the relevant Principal.

HackMyHoliday (Pty) Ltd will disclose the identity of any recommended third-party provider upon confirmation of a quote.

From time to time, HackMyHoliday (Pty) Ltd may offer affiliate promotions in partnership with third parties. These offers are subject to specific terms and conditions, which will be communicated to clients.

9. Acceptance of Terms

By requesting a quote or engaging with HackMyHoliday (Pty) Ltd's services, the Client is deemed to have accepted these Terms and Conditions.

10. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

Contact Information

For any queries or concerns regarding these Terms, please contact us at:

info@HackMyHoliday.co.za
www.HackMyHoliday.co.za

Hack My Holiday
Dream. Travel. Pay Less.

© 2026 Hack My Holiday Pty LTD (2025/742960/07). All Rights Reserved.